The Global Leader in Customer Experience Consulting
Consulting, training, certification and research that transform operations to deliver exceptional customer experiences
Effective Operations is the Heart of Exceptional
Customer Experience
In a competitive landscape, companies need a relentless focus on the customer experience to drive brand loyalty. Creating that experience requires CX operations working at peak performance. COPC ensures your CX operations and contact centers—people, processes and technology—deliver optimal customer and business results Working together, let’s identify and solve your most significant issues, transforming your customer’s service journey.
CX and Contact
Center Consulting
Drive impactful CX improvements across all channels. We build sustainable solutions for long-term success.
CX Technology
Achieve seamless CX journeys with optimized technology design. Leverage expert insights to meet complex customer and stakeholder demands.
Vendor Management
Boost the performance of outsourced services while minimizing costs. Our approach ensures mutually beneficial
vendor partnerships.
Training
Build operational excellence with proven practices. Training strengthens your contact center and customer experience capabilities.
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Efficiency
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Reliability
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Innovation
04
Scalability
Everything you need
Reliability
Consistent performance and uptime ensure efficient, reliable service with minimal interruptions and quick response times.
Performance
Speed and efficiency ensure tasks are completed quickly and resources are used optimally, enhancing productivity and satisfaction.
Scalability
Growth capability is a system's ability to scale and adapt, meeting increasing demands and evolving needs for long-term success.
Customizable Settings
Tailor the platform to your needs, offering flexibility and control over your user experience.
User-Friendly Interface
The intuitive design ensures smooth navigation, enhancing user experience without needing technical expertise.
24/7 Customer Support
Round-the-clock assistance is available, ensuring issues are resolved quickly, keeping your operations running smoothly.
Our valued partners
We are in good company.
Amsterdam
Fruitful collaboration since 2014
Firenze
Flourishing together since 2016
Nairobi
Successful collaboration since 2019
Madrid
Thriving partnership since 2021
The Call Center Coach Advantages